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Terms and Conditions
BVBA Haute Unique
BE 0699 974 566
+32 495 46 91 80
Article 1: General provisions
Haute Unique's e-commerce website, a BVBA with its registered office at Brugsesteenweg 15, 8531 Hulste, VAT BE 0699 974 566, RPR Kortrijk, offers its customers the opportunity to purchase products from its online store online.
These General Terms and Conditions ("Terms") apply to any order placed by a visitor to this e-commerce website ("Customer"). When placing an order via the Haute Unique web shop, the Customer must explicitly accept these Conditions, thereby agreeing to the applicability of these Conditions, to the exclusion of all other conditions. Additional conditions of the Customer are excluded, unless they have been accepted in advance, in writing and expressly by Haute Unique.
Article 2: Price
All prices stated are expressed in the chosen currency, always including VAT and all other taxes or taxes that are to be paid by the Customer.
If delivery, reservation or administrative costs are charged, this will be stated separately.
The price indication refers only to the articles as it is verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.
Article 3: Offer
Despite the fact that the online catalog and the e-commerce website have been compiled with the greatest possible care, it is still possible that the information offered is incomplete, contains material errors or is not up-to-date. Haute Unique is not bound by obvious errors or mistakes in the offer. As far as the accuracy and completeness of the information offered is concerned, Haute Unique is only bound to a means obligation. Haute Unique is in no way liable in the event of manifest material errors, typesetting or printing errors.
If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, we request the Customer to contact our customer service in advance.
The offer is valid as long as stocks last and can be adjusted or withdrawn by Haute Unique at any time. Haute Unique cannot be held liable for the unavailability of a product. If an offer has a limited period of validity or is made subject to conditions, this will be explicitly stated in the offer.
Article 4: Online purchases
1. To purchase a product, add the product to your shopping cart followed by pressing the "complete order" button.
2. You choose whether you wish to register or pay as a guest. Already registered customers can log in.
3. You provide (or check) your contact details and billing information.
4. Then you choose your delivery method:
- Picking up at the store.
- Parcel service (send to the specified address)
5. Then indicate the desired payment method.
- The customer has the choice between the following payment methods
- Bank transfer to account number BE28 0018 4272 0720
- Bank contact / Mister Cash
6. You can check the order one last time.
7. Confirm your order by clicking on the button with the caption “Buy”
Haute Uniqueis is entitled to refuse an order due to a serious shortcoming on the part of the Customer with regard to orders involving the Customer.
Article 5: Delivery and implementation of the agreement
All goods and services are delivered to the address specified by you in your order. Haute Unique can in no way be held responsible for errors committed by the customer when entering the delivery and / or billing address and which may lead to delays in the delivery or the inability to deliver the ordered products.
When an item is in stock, it will be delivered to your delivery address in 2 to 30 business days, depending on the destination. These delivery times are indicative and therefore no rights can be derived from this.
If a product is not in stock, the customer will be informed by e-mail. The product is canceled or an alternative can be chosen. The canceled product will be refunded or, if an alternative product is ordered, the excess / underpayment will be refunded / additionally invoiced.
If we cannot deliver on time, we will always notify you before the scheduled delivery period has expired. If we do not do this, you can cancel your order free of charge. In that case, we will refund you no later than 30 days after termination.
Our shipments are always at our risk. So you don't have to worry about goods lost in the mail. However, if you return goods to us within 14 days of delivery because you prefer not to keep them, you are responsible for the transport.
We cannot be held responsible for any consequential damage due to late delivery or non-delivery by the carrier that appointed the company. Our liability in such cases is limited to the value of the items shown to have not been received by the customer.
Items ordered through this web shop are shipped worldwide, depending on the destination and the amount spent, shipping costs are charged.
As a rule, this is:
Shipping to: The Netherlands, France, Luxembourg and Germany Free from 150 euros
Shipping within the EU: Free from 350 euros
Shipping outside the EU: Free from 500 euros
The delivery is done by Bpost.
Unless otherwise agreed or expressly determined otherwise, the goods are delivered to the Client's place of residence within 30 days of receipt of the order.
Any visible damage and / or qualitative shortcoming of an article or other shortcoming during transport must be reported by the Customer without delay to Haute Unique within 3 days and the item returned to Haute Unique, Brugsesteensweg 15, 8531 Hulste within 14 calendar days. . The return costs are for the account of haute Unique.
The risk of loss or damage is transferred to the Customer as soon as he (or a third party designated by him, who is not the carrier) has physically taken possession of the goods. However, the risk already transfers to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the goods and this choice was not offered by the […]
Article 6: Retention of title
The delivered items remain the exclusive property of Haute Unique until full payment by the Customer.
If necessary, the Customer undertakes to inform third parties of Haute Unique's retention of title, for example to anyone who would seize articles that have not yet been paid in full.
Article 7: Right of withdrawal
The provisions of this article only apply to Customers who, in their capacity as consumers, purchase articles online from Haute Unique.
The Customer has the right to withdraw from the contract within 14 calendar days without giving any reason.
The withdrawal period expires 14 calendar days after the day on which the Customer or a third party designated by the Customer, who is not the carrier, physically takes possession of the good.
To exercise the right of withdrawal, the Customer must inform Haute Unique (Brugsesteenweg 15, 8531 Hulste - 0495 46 91 80 - [email protected]) by an unambiguous statement (e.g. in writing by post or e-mail) its decision to withdraw from the contract. The Customer can use the attached model withdrawal form for this, but is not obliged to do so.
To meet the withdrawal deadline, the Customer must send his notice of his exercise of the right of withdrawal before the withdrawal period has expired, ie 1 calendar day.
The Customer must return or hand over the goods to Haute Unique Brugsesteenweg 15, 8531 Hulste immediately, but in any event no later than 14 calendar days after the day on which he communicated his decision to withdraw from the agreement to Haute Unique. The Customer is on time if he returns the goods before the period of 14 calendar days has expired.
The direct costs of returning the goods are for the account of the Customer.
The Customer is requested to return the items in their original condition and packaging, with all accessories supplied with it, and instructions for use.If the returned product has somehow decreased in value, Haute Unique reserves the right to hold the Customer liable. and claim damages for any depreciation of the goods resulting from the use of the goods by the Customer that goes beyond what is necessary to determine the nature, characteristics and operation of the goods.
All returned items are carefully examined. The starting point is that the consumer may only inspect the article as he should in a store. Returned items may be fitted, but may not be used. When an item has been impaired by the use of the Customer, this will be charged to the Customer.
If the Customer revokes the agreement, Haute Unique will refund all payments received from the Customer up to that time, including the standard delivery costs, within a maximum of 14 calendar days after Haute Unique has been informed of the Customer's decision to With sales contracts, Haute Unique can wait with the repayment until he has received all the goods back, or until the Customer has demonstrated that he has returned the goods, whichever comes first.
Any additional costs resulting from the choice of the Customer for a different delivery method than the cheapest standard delivery offered by Haute Unique will not be refunded.
Haute Unique reimburses the Customer with the same payment method with which the Customer performed the original transaction, unless the Customer has expressly agreed otherwise; in any case, the Customer will not be charged for such refund.
The Customer cannot exercise the right of withdrawal for:
- Service contracts after the full performance of the service if performance has begun with the express prior consent of the Customer, and provided that the Customer has acknowledged that he loses his right of withdrawal once the contract has been fully executed
- The delivery of goods manufactured according to the Customer's specifications, or which are clearly intended for a specific person;
- The delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
- Agreements concluded during a public auction;
- Lingerie pants such as, strings, briefs, open styles, ... for hygienic reasons
Article 8: Warranty
Under the Act of 21 September 2004 on the protection of consumers when selling consumer goods, consumers have statutory rights. This legal warranty applies from the date of delivery to the first owner. Any commercial warranty is without prejudice to these rights.
To invoke the warranty, the Customer must be able to provide proof of purchase. Customers are advised to keep the original packaging of the goods.
For items purchased online and delivered to the Client's home, the Client must contact Haute Unique and return the item at its own cost to Haute Unique, Brugsesteenweg 15, 8531 Hulste.
When a defect is found, the Customer must inform Haute Unique as soon as possible. In any case, any defect must be reported by the Customer within 2 months of its discovery. Afterwards, any right to repair or replacement lapses.
The (commercial and / or legal) warranty never applies to defects that arise as a result of accidents, neglect, falls, use of the article contrary to the purpose for which it was designed, failure to comply with the instructions for use or manual, modifications or changes to the item, heavy use, poor maintenance, or any other abnormal or incorrect use.
Defects that manifest themselves after a period of 6 months following the date of purchase, if applicable delivery, are deemed not to be hidden defects, unless the Client proves otherwise.
Article 9: Customer service
Haute Unique can be reached on telephone number +32 495 469180, by email at [email protected] or by post at the following address: Brugsesteenweg 15, 8531 Hulste. Any complaints can be directed to this.
Article 10: Penalties for non-payment
Without prejudice to the exercise of other rights that Haute Unique has, the Client owes an interest of 10% per year on the unpaid amount in the event of non-payment or late payment from the date of the default by law and without reminder. In addition, the Customer is legally and without reminder owing a fixed compensation of 10% on the amount involved, with a minimum of 25 euros per invoice.
Notwithstanding the foregoing, Haute Unique reserves the right to take back unpaid or fully paid items.
Article 11: Privacy
The person responsible for the processing, Haute unique respects the Belgian law of December 8, 1992 with regard to the protection of private life in the processing of personal data.
We create a customer account for each customer who registers with us, i.e. password-protected direct access to their stored data.
By creating an account, you can go through the payment process faster, save multiple addresses, view and track orders and more.
The following data is stored when registering a customer account (mandatory fields):
Your name and first name;
Your email address;
Your phone number;
Your chosen password
Consent for data protection.
You can only enter your billing and delivery address when placing an order.
The personal data you provide is mainly used for the purpose of:
Improve the execution of your orders and this delivery;
Sending the newsletter;
Your participation in competitions;
To comply with billing legislation.
You have a legal right to inspect and possibly correct your personal data. Subject to proof of identity (copy of identity card), you can submit a written, dated and signed application to Haute Unique Brugsesteenweg 15, 8531 Hulste -
[email protected] obtain free written notification of your personal data. If necessary, you can also ask to correct the data that would be incorrect, incomplete or irrelevant. With your personal password you can consult the data yourself via the website www.haute-unique.com under the heading “my account” and change it if necessary.
In case of use of data for direct marketing: You can object free of charge to the use of your data for direct marketing. For this you can always contact Haute Unique Brugsesteenwen15, 8531 Hulste or via [email protected]
We treat your data as confidential information and will not pass it on, rent it or sell it to third parties.
The customer is responsible for keeping his login details confidential and the use of his password. Your password is stored encrypted, so Haute unqie has no access to your password.
Haute Unique keeps online (anonymous) visitor statistics to see which pages of the website are visited to what extent.
If you have any questions about this privacy statement, please contact us at [email protected]
During a visit to the site, 'cookies' can be placed on the hard disk of your computer. A cookie is a text file that is placed by the server of a website in the browser of your computer or on your mobile device when you consult a website. Cookies cannot be used to identify people, a cookie can only identify one machine.
"First party cookies" are technical cookies that are used by the visited site itself and that aim to make the site function optimally. Eg: settings that the user has made during previous visits to the site, or even: a pre-filled form with data that the user has made during previous visits.
"Third Party cookies" are cookies that do not come from the website itself, but from third parties, eg an existing marketing or advertising plug-in. Eg. cookies from Facebook or Google Analytics. For such cookies, the visitor to the site must first give permission - this can be done via a bar at the bottom or top of the website, with reference to this policy, which does not prevent further surfing on the website
You can set your internet browser so that cookies are not accepted, that you receive a warning when a cookie is installed or that the cookies are subsequently removed from your hard drive. You can do this via the settings of your browser (via the help function). Keep in mind that certain graphic elements may not appear correctly, or that you will not be able to use certain applications.
Article 13: Affect of validity - non-renunciation
If any provision of these Terms is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.
Failure by Haute Unique at any time to enforce or exercise any of the rights set forth in these Terms will never be considered a waiver of such provision and will never affect the validity of these rights .
Article 14: Change of conditions
These Conditions are supplemented by other conditions that are explicitly referred to, and the general sales conditions of Haute unique. In the event of contradiction, the present Conditions prevail.
Article 15: Evidence
The Customer accepts that electronic communications and backups can serve as evidence.
[…] Has endorsed the Regulations of the UNIZO e-commerce label. A copy of these Regulations and access to UNIZO's complaints procedure is available at https://www.unizo.be/uw-webshop-juridisch-waterdicht-dankzij-het-unizo-e-commercelabel.
Article 16: Applicable law - Disputes
Belgian law applies, with the exception of the provisions of private international law on applicable law.
The courts of the Consumer's place of residence have jurisdiction in legal disputes. The Consumer can also turn to the ODR platform (http://ec.europa.eu/consumers/odr/).
Haute unique has endorsed the Regulations of the UNIZO e-commerce label. These regulations are available at https://www.unizo.be/uw-webshop-juridisch-waterdicht-dankzij-het-unizo-e-commercelabel, where you can also go to settle complaints or disputes out of court through the UNIZO complaints procedure.